Learning is key
Process is everything
The best products are designed around a solid process and they solve well defined problems.
Apart from the public end-user facing apps, this project includes a backend for managing issues reported via them.
The backend is mainly used by government and city officials, who have their long used processes for dealing
with this kind of citizen feedback. Creating a new process from scratch is not always the best solution and
in certain situations not even possible. It is however, challenging to create something that seamlessly
integrates into an existing flow, while trying to make it faster and more streamlined. Especially, considering
that this was an entirely new field for us. In a project like this, it is crucial to closely collaborate with our
client and leverage their expertise in their own field, in order to create an useful product to them.